1st Line Support/Help Desk
Taunton
Competitive Depending on Experience

First Line IT Helpdesk Engineer

Ref: 721| Posted: 14th May 2019

This vacancy is now closed

First Line IT Helpdesk Engineer

Our client is currently looking for a First Line Helpdesk Engineer to join their office in Tauton. Working as part of the Helpdesk team you will be the first point of contact for any staff needing IT support. Your role will be to resolve or refer jobs to your colleagues to ensure IT systems are working effectively.

Required skills as a First Line IT Helpdesk Engineer:

  • Excellent customer service approach
  • Excellent communication skills and ability to explain IT issues with non IT staff
  • Previous IT work experience (ideally at least 2 years in a similar role and an IT related qualification e.g. MCP, CCENT)
  • Ability to work efficiently and effectively
  • Ability to remain calm under pressure and meet scheduled work deadlines
  • A desire to further your career in IT
  • Proven knowledge of the following Microsoft Packages – Microsoft Windows 7 and / or 10, Microsoft Office 2010 / 2013 (Word, Excel, Powerpoint), Microsoft Windows Server 2008 / 2012 / 2016, Microsoft Exchange 2010 / Exchange Online
  • Active Directory security permissions
  • Active Directory user creation and administration
  • Experience of scripting e.g. login scripts and batch files

Experience needed a First Line IT Helpdesk Engineer:

  • Practice Engine
  • Sage / Quickbooks
  • Iris
  • Digita
  • Experience of working for an ITIL based helpdesk.
  • Experience of maintaining a network and associated technologies.
  • Experience of SQL server and SQL scripting.
  • Experience of managing telephony systems including IP based systems.

In return for your skills, you will receive a competitive salary and some great company benefits.

If you have the required experience, I want to hear from you!

Just hit the Apply button to forward over your CV for the First Line IT Helpdesk Engineer.

First 2 Recruit Ltd is an Employment Agency who provide permanent and fixed term contract services and an Employment Business who provide temporary services as defined under the Employment Agencies Act 1973.  First 2 Recruit Ltd will collect the personal details which job seekers provide to us for the purposes of providing job seekers with work-finding services. In providing this service to job seekers we may need to transfer their personal details to our client companies.

Please note we regret that due to the high volume of CV's received we cannot give individual feedback to candidates, if you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

First 2 Recruit Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.