Customer Services Manager

Technical Customer Service Supervisor

Ref: 592| Posted: 14th May 2018

This vacancy is now closed

First 2 Recruit Ltd is working on behalf of our client in Cirencester who are looking for a Technical Customer Services Supervisor to join their team. This position will be on a permanent, full time basis working 8.30 - 5 pm, Monday to Thursday and 8.30 - 1.30 pm, Friday. 

Duties of the role;

  • Manage Action Plans and projects (where applicable)
  • Working closely with colleagues  in adjacent functional  teams to set-up  &  implement tools and  processes to optimize workflow
  • Provide adequate  answers/solutions for specific  technical questions and  applications and inform customer or customer service accordingly
  • To provide timely feedback to customers on applications
  • Manufacturing experience advantageous.
  • Knowledge of basic engineering design principles, general machine shop practice and technical applications.
  • Calculations for product applications ( TBC )
  • Previous experience of mechanical power transmission product  advantageous
  • Knowledge of and experience using 2D CAD software (e.g. Inventor/ SolidWorks/Creo) advantageous
  • Knowledge of MRP & PDM Systems(Product Data Management System)
  • Experience using PC applications such as Microsoft Office.
  • Good communication skills at all levels in the business – shop floor to business leadership
  • Knowledge of other language advantageous
  • Entrepreneurial attitude.


To be considered for the position of Technical Customer Service Supervisor you will need the following skills/experience;

  • HND in Mechanical Engineering or equivalent
  • Sound knowledge of key mechanical engineering principles.
  • Knowledge of mechanical power transmission products – couplings, clutches and torque limiters.
  • Knowledge of applications for power transmission products.
  • Excellent communication/interpersonal skills.
  • Strong oral and written communication skills, and able to communicate technical information in an easy to understand manner
  • Some commercial knowledge and awareness an advantage.


To apply for this position, send your CV to or call on 01722 441 435




First 2 Recruit Ltd is an Employment Agency who provide permanent and fixed term contract services and an Employment Business who provide temporary services as defined under the Employment Agencies Act 1973.  First 2 Recruit Ltd will collect the personal details which job seekers provide to us for the purposes of providing job seekers with work-finding services. In providing this service to job seekers we may need to transfer their personal details to our client companies.


First 2 Recruit Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.


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