Insolvency Administrator
Competitive Package

Associate, Personal Debt Solutions Operations

Ref: 932| Posted: 20th May 2024

Associate, Personal Debt Solutions (Accountancy Practice Based) – Scotland

Job Type: Permanent 

My clients Personal Debt Solutions team in Scotland provides advice and debt solutions to individuals who are struggling to manage their unsecured debts.

My clients team administers a large portfolio of personal insolvency cases, including both Trust Deed and sequestration appointments. They also act as Continuing Money Adviser under the Debt Arrangement Scheme.

Due to staffing changes, they need to recruit a couple of associates to work within their closure teams. At the outset, they will encourage a hybrid approach to working, allowing you to work in their Scotland office and from home, although they will be flexible as to your requirements.

This is a fantastic opportunity to be part of their hard working, customer focused team within a successful and growing operation.

Duties include: 

You will be exposed to a large number of cases within the personal debt solutions team and will be responsible for dealing with various aspects of administration including ensuring that cases are compliant with statutory regulation and internal procedures. You will be part of a team of between 4 and 6 individuals reporting directly to your team manager.

Your responsibilities within the team will be varied and you will deal with multiple aspects of case administration including:-

  • Producing written responses to letters and emails received from the debtor, creditors, solicitors and interested parties;
  • Answering incoming calls and ensuring that queries are dealt with effectively;
  • Following statutory procedures and internal guidance to ensure deadlines are met and sound compliance is achieved;
  • Production of annual reports to illustrate the status of the case to be distributed to all creditors;
  • Inputting data to their  internal administration systems;
  • Reviewing and agreeing creditors claims and facilitating distribution payments;
  • Maintaining documentation via the electronic document management system in accordance with the department file structure.

In addition, you will be required to undertake administration and projects specific to personal insolvency as directed.

The ideal person will be 

  • Be highly organised and capable of dealing with multiple tasks and responsibilities;
  • Have a high level of attention to detail and accuracy;
  • Have a professional and positive telephone manner;
  • Be able to demonstrate the ability to work well as part of a team;
  • Be IT literate with experience of using Microsoft Word and Excel;

Training in relation to the systems used by the team to manage their case load and on the available and appropriate debt solutions will be provided.

Similar experience of working in a similar role is desired


  • Private Healthcare Plan
  • Dental Insurance
  • Pension Plans
  • Life Assurance
  • Training & Development
  • Employee Assistance Programme - Counselling


First 2 Recruit Ltd is an Employment Agency who provide permanent and fixed term contract services and an Employment Business who provide temporary services as defined under the Employment Agencies Act 1973.  First 2 Recruit Ltd will collect the personal details which job seekers provide to us for the purposes of providing job seekers with work-finding services. In providing this service to job seekers we may need to transfer their personal details to our client companies. 

First 2 Recruit Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability. 

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