Customer Service

Customer Advisor/Nutritional Advisor

Ref: 609| Posted: 4th Jun 2018

This vacancy is now closed

An immediate opportunity is now available for a Customer Advisor/Nutritional Advisor – this is at core a customer advisor / administration role BUT we are looking for someone with a nutritional / Naturopathy / Herbalism background (see requirements below) to join a well-known company in Andover, Hampshire.

This is a permanent position and you will be offering administrative and technical support to our client’s customers and team. Our client is looking for someone who is enthusiastic with excellent standards of verbal and written communication, who is experienced in offering the highest standards of customer care and nutritional advice.

In this Nutritional Advisor position, work you’ll complete will include:

  • Process and respond to any enquires, concerns and requests received via the phone, email or by letter This will involve offering technical advice and answering health enquiries related to the use of live cultures, but also to resolve queries relating to delivery, orders and services
  •  Prioritise incoming queries and respond to them in a timely fashion
  • Handle and resolve customer complaints
  • Take consumer orders over the phone
  • Creating web content for the company’s website
  • Manage own administration and notes.
  • Opportunity to attend occasional seminars or short courses in relevant fields

Sound good? Here’s what experience is needed?

  • A recognised qualification (degree or diploma) or equivalent in a relevant complementary healthcare discipline such as Nutritional Therapy, Naturopathy, Herbalism or you may be studying for such a qualification
  • Qualifications in customer service training or logistics marketing, English and/or writing may be advantageous but are not necessary
  • Great customer service and administration experience
  • Excellent verbal and written communication skills
  • Ability to prioritise work and meet deadlines
  • Computer literate

In return for your skills you will receive a competitive salary.

If you have the required experience, I want to hear from you!

Just hit the Apply button to forward over your CV

First 2 Recruit Ltd is an Employment Agency who provide permanent and fixed term contract services and an Employment Business who provide temporary services as defined under the Employment Agencies Act 1973. First 2 Recruit Ltd will collect the personal details which job seekers provide to us for the purposes of providing job seekers with work-finding services. In providing this service to job seekers we may need to transfer their personal details to our client companies.

Please note we regret that due to the high volume of CV's received we cannot give individual feedback to candidates, if you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

First 2 Recruit Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.