Senior Claims Handler
up to £24,000

Senior Claims Handler

Ref: 562| Posted: 27th Jul 2018

This vacancy is now closed

Our client, a Legal Expenses Insurer in Bristol is looking for a Senior Claims Handler to join their highly experienced team to provide an extensive range of Before-the-Event and After-the-Event legal insurance products and services, as well as a portfolio of emergency assistance policies.  Their shared values and robust product innovation programme has enabled them to grow consistently year on year.

Their commitment to customer service and product innovation has allowed them to win a series of high profile industry awards such as awards in both the BTE and ATE areas of the business, demonstrating a consistency across their whole product range. Today, the company brand is recognised in the Legal Expenses Insurance markets as a symbol of quality and trust.

They look for talented, committed and passionate people who can add to the company culture and help the company achieve their goal of being a leading legal expenses & emergency assistance insurance provider. They look for people who will not only be part of the team but who will shape it and their future.

The Senior Claims Handler role is focussed on the provision of high-quality customer service.  The role is responsible for typically between 350 to 400 active files of varying type and subject matter.  Working effectively with internal colleagues, the insured, solicitors and other relevant parties, the Senior Claims Handler must process claims under limited supervision and within established processes, procedures and authority limits. 

They are looking for people with either legal claims experience – perhaps a Paralegal or someone from general insurance who is adept at dealing with a high variety of claims and understands the nature of the claims will be based legal expenses with litigation a likely outcome – typical third parties will include solicitors, brokers etc.  The types of claims this role will deal with will vary across an array of products.  You will need to be able to multi task, prioritise, manage a busy case load effectively and use your own initiative at all times.


Key skills required in this Senior Claims Handler role are:

Customer Service – you must respond promptly and efficiently to all claims using various communication methods and systems.  Accuracy and timeliness of data input and validation of all Customer Complaints

Claims Processing – you must assess and process all claims in line with stipulated procedures and authority limits.  This includes the accuracy of claims validation, dealing with a high number and variety of open claims.  Reviewing cases.  Ensuring files are closed.  Ensuring the accuracy and timeliness of payments raised.

Work Flow Management – you must have excellent time management skills and be able to plan and prioritise your own work load to meet company service standards of both internal and external SLA’s                       

Compliance – you must carry out all tasks in line with stipulated processes, procedures and authority limits and audit outcomes

Communication – you must be able to work effectively with all stakeholders to the claim (including panel and non-panel professionals) to ensure claims are processed without undue delay. 


There is potential to grow and develop in the role with Senior Case Handlers typically working towards line management or technical roles, underwriting or sales disciplines.


The ideal person will have a law degree (or equivalent) or a good level of education (minimum 5 GCSE grade C (or equivalent) or above with a good level of experience from within the insurance industry.  A good working knowledge of MS Office and good level of numeracy and literacy. 

CII qualified or working towards is desirable


If you would like more information on this role please apply submitting your CV and a covering letter.

First 2 Recruit Ltd is an Employment Agency who provide permanent and fixed term contract services and an Employment Business who provide temporary services as defined under the Employment Agencies Act 1973. First 2 Recruit Ltd will collect the personal details which job seekers provide to us for the purposes of providing job seekers with work-finding services. In providing this service to job seekers we may need to transfer their personal details to our client companies.

Please note we regret that due to the high volume of CV's received we cannot give individual feedback to candidates, if you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

First 2 Recruit Ltd is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age or perceived age, marital or civil partnership status or disability.